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If you have a question about shopping on UltimateKeychains.com, please check our assistant Q&A below. If your question isn't addressed here, contact us.



How do I shop on Ultimate Keychains?
How secure is shopping on UltimateKeychains.com?
Is there a limit to the number of items I can order at one time?
What is the 'Join the Wish List' feature?
How can I pay for my order?
When can I expect to receive my order?
What are my shipping options?
What is the "e;100%"e; Satisfaction Guarantee"e;?
How do I return products?
Can I send products as a gift?
How can I track my order's status?
How do the gift certificates work?
Do I have to enter my personal information every time I place an order ?
You have a question about our website that was not listed in our FAQ ?
How to contact UltimateKeychains.com ?


How do I shop on Ultimate Keychains?

Browsing our Products :
Know What You Want? Use the search engine to go directly to the product you're looking for. The search option is always available to you in the upper left hand side of our website, directly below our logo. To use it, simply enter a keyword in the search field and click the search arrow to the right of it. Every product containing this keyword will be displayed to you.

Just want To Browse by product categories? Simply click on the category name to display products associated with this category. You will then be able to get more details on a particular product by clicking on it. To go back to the previous page, simply click on the back button of your browser of click on the desired category.


Ordering a product :
Once you find the perfect item... Go to the product detail page (details in second paragraph), select your options if options are available, enter the number of items you wish to purchase and then click buy. The product will automatically be added to your shopping cart on the right hand side of our website. If for any reason the product does not appear, you can use the Update cart (Available only when at least one item is in your cart) button to refresh your shopping cart.

It is important to mention that if you wish to place an order of 2 products of the same type but with different options, you can do so. All you have to do is to go to the product you wish to order, enter the first option and click buy. Then return to the same product, select another set of option and again, click buy. You will see two products of the same type appear in your shopping cart with different options !

If you made a mistake ordering a product and wish to remove an item from your shopping cart, all you have to do is to click on the check box beside the item you wish to remove and then to click the Remove Item(s) button from the right hand side of our website.

When you are finished shopping, click on Checkout and just follow the step-by-step instructions to complete your order.



How secure is shopping on UltimateKeychains.com?

We utilize GeoTrust true 128-bit SSL Security during checkout.This guarantees that you will receive the highest level of encryption possible. The innovative smart seal assures that credit card account numbers and other confidential information cannot be viewed, intercepted or altered during checkout. This allows you to conduct a secure Internet transaction with the same level of trust and confidence you expect in the offline world at ultimatekeychains.com.

For more security information view our Privacy and Security Statement

Is there a limit to the number of items I can order at one time?

There is currently an $8 minimum order on our site. Besides the minimum, feel free to add as many items as you want to your shopping cart.

This minimum purchase requirement is subject to change in the future.


What is the 'Join the Wishlist' feature?

Some items listed on our site may be on preorder, backorder or otherwise temporarily unavailable. Due to popular demand we've now added a wishlist option for some of these items. The 'Join the Wishlist' button allows you to add your email address to a special wishlist. You will then receive a one-time email when this item is instock. Afterwhich the entire list is destroyed. No email addresses on these lists are shared, sold or disclosed per our privacy policy.

For more privacy information view our Privacy and Security Statement


How can I pay for my order?

We gladly accept Visa & MasterCard. The billing address on your order must be the same as the billing address for your credit card, but your shipping address can be different.

We do also accept Money Order payments via mail. You must contact us first at sales@ultimatekeychains.com to place an order and determine cost.

Please note that any orders paid with a Money Order will not be processed or shipped until receipt of payment. Payment must be sent promptly to prevent order cancellation.

Ultimate Keychains
RE: Order #{Your Order Number}
5050 Tennessee Ave.
St. Louis, Mo. 63111-1622

Due to the high volume of 'Non-Payments' we've experienced with 'Money Order' orders payment must be received within 7 days or your order may be cancelled!(Payments which do arrive within the following few days will reactivate the order, payment received after 10 days will be returned to sender)



When can I expect to receive my order?

At UltimateKeychains.com we understand that shipping delay is important for our customers. Therefore, we always put our efforts for shipping products that you order within a week. Nevertheless, since most of our items sell out quickly, it is possible that some products take longer to ship. The delay for shipment usually never takes mores than 2 weeks. In any case, if our shipping delay is more than 7 days, you will be notified by email.

In the case where you would require special delivery dates or have a time sensitive order (ie. Party or Event), we invite you to mention it to us in the special instruction square of the checkout process. We will contact you as soon as possible if we are unable to meet your time requirements.

Ultimate Keychains ships to anywhere in the United States of America.
We deeply regret that we currently do not accept Canadian or International orders.

Also note that the type of shipping you will choose may affect the speed at which you will receive the product. Here are our low cost shipping options for U.S. addresses only:

Standard shipping based on weight and destination: (3-10 business days after processing)

Orders totaling over $125 always get automatic free standard shipping!

Express shipping based on weight and destination: (2-3 business days after processing)
What are my shipping options?

Ultimate Keychains ships to anywhere in the United States of America.

We deeply regret that we currently do not accept Canadian or International orders.

Orders totaling over $125 always get automatic free standard shipping!

Express shipping based on price: (2-3 business days after processing)

In the case where you would require special delivery dates or have a time sensitive order (ie. Party or Event), we invite you to mention it to us in the special instruction square of the checkout process. We will contact you as soon as possible if we are unable to meet your time requirements.


What is the "e;100% Satisfaction Guarantee"e;?

If for any reason you are not completely satisfied simply complete a RMA request formwithin 14 days and we will refund the entire purchase price of the unopened product, less shipping and handling. (See "e;How do I return products?"e; for details)


How do I return products?
You can return any
product in its new, unopened condition, with all original packaging fully intact within 14 days of delivery. Just complete the RMA Request form byclicking here.

After you have filled out this form, you will receive a RMA number by email authorizing you to return your product. You will have to allow a maximum of 5 business days to receive your RMA number.

Please note that for administrative reasons, Ultimate Keychains cannot offer to refund or replace items once they are opened. Damaged or Defective items, which have been opened, may be replaced by directly contacting the manufacturer.

If you've opened your item and it is damaged or defective we will provide information on how to contact the manufacturer for warranty repair or replacement. Please select the manufacturer below for more information:

Basic Fun
Fun-4-All
Alpi
Unknown/Other



Can I send products as a gift?

You can send your order as a gift by sending it directly to the recipient via the address you indicate on the shipping address of your checkout process.

In the case where you would require special delivery dates or have a time sensitive order (ie. Party or Event), we invite you to mention it to us in the special instruction square of the checkout process. We will contact you as soon as possible if we are unable to meet your time requirements.

If you have any technical problem on this matter, do not hesitate tocontact us.



How can I track my order 's status?

At Ultimate Keychains, tracking your order's status is as easy as 1-2-3.

Simply use our Order Tracking System from the upper right menu bar of our website to know what is your order's status. Please note that you will be prompted for your email address and a password to access tracking information. Therefore it is important that you enter your good email address when placing an order.

Also note that if you ever forget your account password (this password is the one you entered on your first order), our tracking system will send it back to you by email if required. To do this, simply click on the link : forgot my password from our tracking system menu.

If you have any questions, comments or concerns, do not hesitate to contact us .



How do gift certificates work?

UltimateKeychains.com gift certificates are perfect for birthdays, holidays, and other special occasions.

When you order a gift certificate you will receive a email confirmation with an activation PIN number that will permit you to use this gift certificate. ( We do not ship them by mail ) Therefore, all you will have to do is to transmit this PIN number to the person you are offering this certificate to.

If you wish to printout a copy of our gift certificate, you will be able to do it any time from the Gift Certificate product detail page. The VIEW/PRINT link will open the certificate in a new browser for printout. If you wish to save the image of this gift certificate on your local computer, use the "e;save picture as"e; funtion of your web browser to do so. All that will be left for you to do is to write the PIN number that you will have received by email on this certificate.

Gift Certificates features :

- You can use only one gift certificate per purchase
- A single gift certificate can be used more than once until it's full amount is used




Do I have to enter my personal information every time I place an order ?

No ! The first time you place an order on UltimateKeychains.com, the checkout process will require that you enter your email address and a password to register you as a new customer.

The next time you place an order at UltimateKeychains.com you will save time by not having to re-enter all of your personal information.
Nevertheless, no credit information will be kept in your personal account information. Therefore, for security purposes, you will always have to re-enter your credit.

Also note that if you ever forget your account password (this password is the one you entered on your first order), our account manager will send it back to you by email if required. To do this, simply click on the link : forgot my password at the checkout login menu.



You have a question about our website that was not listed in our FAQ ?

Simply send us your questions and comments using the form in our "e;Contact us"e; section.

We will be happy to answer you as soon as possible.



How to contact UltimateKeychains.com ?

Simply send us your questions and comments using the form in our "e;Contact us"e; section.

We will be happy to answer you as soon as possible.




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